We do hope you love your Ruby & Daisy delivery, however if for some unfortunate reason you need to return an item, then please read the following terms and conditions to make the process as smooth as possible and hassle free for yourself.
Return the parcel to
Ruby & Daisy
175 Grane Road
We strongly recommend using a signed and registered service as unfortunately we cannot be held responsible for any damage or loss of items. Therefore please keep your proof of postage until your parcel has arrived safely back to us. We do not offer a free returns service , so please be aware the return postage cost is your responsibility.
Once your returned parcel(s) has been received we will send you a confirmation email that your refund has been processed. This will normally be completed within 3 working days.
Returns must be made within 28 days of the date shown on your dispatch note.
Items must be unworn , unwashed , free of makeup stains and strong odours. The original tags must also be in tact.
Please note due to hygiene reasons we are unable to accept the return of earrings, face masks, maskerchiefs, hair accessories and perfume. Due to the current pandemic we are unable to accept the return of snoods and scarves.
We are unable to offer non-faulty exchanges due to the high turnover of stock and cannot guarantee stock levels at the time of receiving your exchange request. If you do require an alternative size then we would recommend returning your original order and placing a new order for your preferred size/ colour/style.
We ensure all our items are inspected thoroughly and lovingly packed, however in the unlikely event an item is deemed faulty we will issue a full refund and refund your return postage costs too, we just need proof of postage sending to us, please send these back to us via second class mail.