Returns Policy

We do hope you love your Ruby & Daisy delivery, however if for some unfortunate reason you need to return an item, then please read the following terms and conditions to make the process as smooth as possible and hassle free for yourself. 

 

Returns must be made within 28 days of the date shown on your dispatch note. 

Items must be unworn, unwashed, free of makeup stains and strong odours. The original tags must also be intact. 

 

Please note due to hygiene reasons we are unable to accept the return of earrings, face masks, hair accessories and perfume. Due to the current pandemic we are unable to accept the return of snoods and scarves.

 

We strongly recommend using an economy tracked service as unfortunately we cannot be held responsible for any damage or loss of items. Please keep your proof of postage until your parcel has arrived safely back to us. We do not offer a free returns service, so please be aware the return postage cost is your responsibility.

 

Once your returned parcel(s) has been received we will send you a confirmation email that your return has been processed. This will normally be completed within 3 working days.

 

We are unable to offer exchanges due to the high turnover of stock. If you do require an alternative size then we would recommend returning your original order and placing a new order for your preferred size/colour/style.

 

We ensure all our items are inspected thoroughly and lovingly packed, however in the unlikely event an item is deemed faulty we will issue a full refund and refund your return postage costs too. 

 

Please note that the maximum we will refund for postage costs is Royal Mail 2nd Class with delivery confirmation (currently £3.20 for up to 2kg)

 

Return the parcel to us at:

 

Ruby & Daisy

Premier House

175 Grane Road

Haslingden

BB4 5ER